Privacy Policy

​At ChatSphere, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you use our AI voice bot services. By using our services, you agree to the terms below.

1. Who We Are

ChatSphere builds AI-powered voice bots for businesses. These bots answer calls, book appointments, respond to customer inquiries, and operate as automated support agents when your team is unavailable. We use trusted third-party platforms such as Retell AI and Vapi to deliver these services.

We operate under the domain: www.thechatsphere.com

2. Information We Collect

We do not store any caller data, recordings, or transcripts ourselves. Instead, we set up and deploy bots under your own accounts with third-party platforms.

Depending on your configuration, those third-party platforms may collect:

• Caller phone numbers

• Audio recordings and transcripts

• Appointment or inquiry details

We may collect limited business-related information to configure your service:

• Business name, contact information, and project details

• Integration preferences (e.g., CRMs, booking tools)

3. How We Use Information

We use the information you provide to:

• Configure and deploy your AI voice bot

• Deliver technical support and updates

• Communicate with you regarding your account or service

• Assist with troubleshooting and performance improvements (only with your permission)

We do not sell, rent, or share customer data.

4. Data Storage

We do not host or retain your customer call data. All recordings, transcripts, and logs are stored securely by the third-party platform you use (e.g., Retell AI or Vapi) under your own account. You control retention, deletion, and access.

If you choose to have ChatSphere manage your account, we will only access data for setup and support, and only as needed to fulfill your business objectives.

5. Third-Party Services

Your use of ChatSphere services may involve third-party platforms. Each of these services has its own privacy policy and data practices, which you are responsible for reviewing. These may include:

• Retell AI

• Vapi

• Calendly

• CRMs or other scheduling systems

We are not responsible for the privacy practices of these external services.

6. Security

We implement reasonable measures to ensure any business data you share with us is protected. All third-party platforms we use are chosen for their strong security practices, including encryption and account access controls.

However, no online system is 100% secure. We encourage clients to use strong passwords, enable multi-factor authentication where possible, and follow best practices for account security.

7. Your Rights

If you are a business client, you may:

• Request access to or deletion of your ChatSphere service data

• Revoke our access to your third-party platform accounts at any time

• Terminate managed service at your discretion

End users (callers) should contact the business directly to exercise rights regarding data stored by the voice bot platform.

8. Children’s Privacy

Our services are intended for use by businesses. We do not knowingly collect or process any information from individuals under 13 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Continued use of our services after changes are posted means you agree to the revised terms.

10. Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

Email: mikaelrecords@gmail.com
Website: www.thechatsphere.com